This website is operated by Mechuacan, a brand dedicated to the manufacturing and sale of handcrafted volcanic stone kitchen utensils made in Mexico. By placing an order through our WooCommerce-powered store, the customer agrees to the following terms and conditions.

1. Nature of the Products

The products offered by Mechuacan are handcrafted and handmade; therefore:

• Each piece is unique.
• Minor variations in size, color, texture, or finish may occur.
• These variations are inherent to the artisanal process and are not considered defects.

Product images are representative and intended to display the items as accurately as possible.

2. Prices

Prices are displayed in the currency selected at checkout and do not include taxes, duties, or customs charges unless explicitly stated otherwise.

3. Shipping Policy

• Orders are shipped from Mexico.
• Reliable international courier services are used (e.g., DHL Express).
• Delivery times are estimates and may vary due to:

• Customs processing
• Remote delivery locations
• Holidays
• Causes beyond the seller’s control

Once an order has been handed over to the carrier, Mechuacan has no control over the exact delivery timeframe.

4. Duties, Taxes, and Customs Fees

For shipments outside North America (Mexico, United States, and Canada):

The buyer is fully responsible for:

• Import taxes
• Customs duties
• Customs-related charges
• Brokerage or clearance fees

Mechuacan cannot calculate or assume these costs. Refusal to pay such charges does not constitute grounds for a refund.

5. Returns Due to Change of Mind

Customers may request a return due to a change of mind within 14 calendar days from the date of receipt.

Conditions:

• The customer must notify Mechuacan within the stated period.
• The customer is responsible for all return shi